1-Year Warranty for Your Peace of Mind
At DSS Power, we stand behind the quality of our products. Every genuine DSS Power LED product is backed by our 1-Year Limited Warranty against manufacturing defects, giving our customers confidence in every purchase.
Our Warranty Promise
We believe a warranty is more than a promise—it's our commitment to customer satisfaction. If a genuine DSS Power LED bulb develops a manufacturing defect during the warranty period, we will assist you through our warranty process in accordance with our policy.
What's Covered?
The warranty covers manufacturing defects under normal operating conditions:
- check Manufacturing defects
- check Internal electrical component failure
- check Internal driver circuit faults
- check Performance issues caused by manufacturing defects
What's Not Covered?
The warranty does not cover damage caused by:
- close Physical damage
- close Broken bulb or glass
- close Water or moisture exposure
- close Fire damage
- close Voltage surges or lightning
- close Incorrect installation
- close Operating outside spec
- close Unauthorized repair
- close Normal wear and tear
Warranty Period
Official warranty duration for DSS Power product SKUs.
| Product SKU | Warranty Duration |
|---|---|
| DSS Power 9W LED Bulb | 1 Year |
| DSS Power 12W LED Bulb | 1 Year |
| DSS Power 18W LED Bulb | 1 Year |
| DSS Power 30W LED Bulb | 1 Year |
| DSS Power 40W LED Bulb | 1 Year |
| DSS Power 50W LED Bulb | 1 Year |
| DSS Power 7W LED SMD / Downlight | 1 Year |
| DSS Power 12W LED SMD / Downlight | 1 Year |
| DSS Power 12W LED Ice Light | 1 Year |
| DSS Power 18W LED Ice Light | 1 Year |
| DSS Power 100W LED Flood Light | 1 Year |
| DSS Power 200W LED Flood Light | 1 Year |
| DSS Power 300W LED Flood Light | 1 Year |
| DSS Power 400W LED Flood Light | 1 Year |
Future products will have their respective warranty periods clearly mentioned on the packaging.
How to Claim Warranty
Follow these simple steps if you need to submit a warranty request.
Contact Dealer
Contact the dealer or retailer from whom you purchased the product.
Provide Details
Provide the product, purchase proof (if available), and issue description.
Inspection
The dealer will inspect the product and coordinate with DSS Power.
Replacement
If valid, your claim will be processed according to warranty procedures.
Warranty Tips for Long Product Life
- check Install the bulb correctly in clean sockets.
- check Use within recommended operating voltage (180–265V).
- check Avoid exposure to water and moisture unless IP66 rated.
- check Use in suitable indoor or outdoor fixtures.
- check Purchase genuine DSS Power products from authorized dealers.
Genuine Product Notice
To ensure you receive genuine DSS Power products and full warranty support:
- verified Buy only from authorized electrical dealers and stores.
- inventory_2 Check the original DSS Power packaging & logo.
- description Verify the warranty information printed on product packaging.
Frequently Asked Questions
Common questions regarding warranty coverage.
Do all DSS Power bulbs include a warranty?
Yes. Warranty information is clearly mentioned on the product packaging.
Do I need the purchase receipt?
A purchase receipt is recommended as it helps verify the purchase date. If a receipt is not available, the claim may be evaluated based on other available information.
Can I claim warranty directly from DSS Power?
Please contact your dealer or retailer first. If further assistance is needed, our support team will be happy to help.
Does accidental damage come under warranty?
No. Physical damage, misuse, and improper installation are not covered.
How long does the warranty process take?
The processing time may vary depending on the nature of the claim and verification process.
Need Help With Your Warranty?
If you have any questions about your product or warranty, our support team is here to help.